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Mario Martin

June 15th, 2022 | Huntsville, TX

A few months ago, my son and I started a rental property and wanted to secure the business property with a quality home security system without the competitive cost. I contacted FrontPoint (through a friend recommendation). Frontpoint technology representatives were extremely professional, knowledgeable and patient explaining their particular advantages compared to the competition. Frontpoint DIY installation with 24/7 monitoring and customized mobile notifications equipment was forwarded and easy to install, and with an affordable price point. After installation, I had confidence leaving our property with ease of mind knowing that the system worked to protect my property. There are no phone lines to be compromised, and Frontpoint's encrypted technology also protects our property against the most sophisticated burglary attempts. Included for our convenience was mobile apps that notifies you immediately and you can monitor the property by live video footage with 2way audio anywhere, also saving time and anxiety with automated controls like lights, door locks, and thermostat adjustments. My personal experience with Frontpoint was stress free and the information, installation process was more than I expected especially considering the affordability. Absolutely amazing cost savings services!

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Rob Pritchard Sr.

March 27th, 2022 | Parkton, MD

Very knowledgeable employees when I can to ask a question.. Friendly, and never rush me.

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Patrick O'Connor

March 12th, 2022 | Schenectady, NY

Monitoring: The response time when ANY alarm goes off, maybe within 5 seconds. It is to the point that the monitoring “learns” your behavior or knows when it is you as to why the alarm(s) go off. Incredibly accurate and comforting. Well worth the $50/mo. Equipment: I love the DIY setup, beyond easy. Almost flawless. Indoor equipment matches anything and any decor. However the outdoor cameras could use work - nigh vision is a little blurry beyond 10’ and a little large/bulky. I also wish there was a tightening knob of some sort so adjusting the camera to your angle liking was just as flawless as the overall manual setup. App: interface is definitely user friendly. Clearly labeled on the home page and plenty of options to navigate to or through. Links from the home page are precise and exactly what you are looking for. Pics/Video from app: Taking a picture from the app is awesome clearer than the video. The cloud storage is plenty. Like the option if you have kids to throw a Santa Claus in the pic! As for the video, setting up the motion detection is a PITA. It is to the point that I’ve had this security system for slightly over a year and I still haven’t set it up; as much I want to make it work since my girlfriend has asked me 6 times to do it! Video recording and night vision aside, overall I STILL give it a 4/5. I would absolutely recommend this system simply because the monitoring and the beyond flawless setup.

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Sumant Kumar

December 3rd, 2021 | Brampton, ON

I am a frontpointsecurity customer for 7 months now. The automation features are good, it does have hiccups where sensor misses and camera freezes but in general automation is good with z-wave device integration. Frontpoint can do so much better that they are now, hope to have better service and trust with them.

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Abi Deen

November 2nd, 2021 | Frisco, TX

Frontpoint is a 9.7 out of 10 overall, and I consider the security system to be best for smartphones. Great customer service reps, and the quality of the product is great! I will definitely use them again in the near future!

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K.M. P.

October 28th, 2021 | Charlotte, NC

I really like that there are tons of equipment options and that the video monitoring app included. There prices are a little above-average compared to other DIY home safety measures, but I really liked the easy equipment installation and the 30-day money-back guarantee.

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Jeff Ratcliff

September 27th, 2021 | Bentonville, AR

Great response time and customer service

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Ronnie Jaloma

September 27th, 2021 | La Habra, CA

Their customer service has always been something that impressed me.

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Michael Gwak

September 27th, 2021 | Irvine, CA

Great technology but their customer service only at best when they're selling or renewing contracts. In between, customer service has opportunities.

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Jason Blacks

September 27th, 2021 | Phoenix, AZ

Great customer service and quality alarm products.

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Brian Boudreau

September 27th, 2021 | Odenton, MD

In general, we have had an excellent experience with FrontPoint. When it was time to change to new equipment, though, it was not intuitive and I need customer service to walk me through the new installation.

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Chris

September 27th, 2021 | Middleburg, FL

Outstanding customer service! Technical representatives are always patient, professional, and knowledgeable. Hardly have concerns with my system, only door bell cam, never made a call with issue unresolved.

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Seth A Johnston

September 27th, 2021 | Judsonia, AR

Good product, price point is a little high though.

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Jen Obrigewitch

September 27th, 2021 | Wibaux, MT

Excellent customer service, easy to talk to a human not a computer.

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Shawn

September 27th, 2021 | Windsor, CO

No ad no hardware malfunctions for six years running

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