bestcompany logo

G Downing

April 17th, 2019 | Port Angeles, WA

UPDATE on 4/16/19: I'm upgrading my rating to four stars, as the company reviewed my mother's account after my original comments were posted. As a result, the $35 restocking fee was refunded, thus covering my return shipping, and then some. Thank you. ORIGINAL COMMENTS: The I'm in a mood to give one star, but to be fair I'll give three, because my gripe is not about the emergency response, which is certainly most important with a medical alert system. My mother died less than 9 months after signing up (and prepaying for a year). I called immediately to cancel service. I was told to return the equipment, and an appropriate refund would be issued for the remaining 3 months, so I was expecting a refund of about $112. The phone agent asked that I insure the shipment for $350 (so I paid extra for that). I also thought it wise to get a signature confirmation on the shipment, so paid almost $18 total for USPS shipping fee. Six weeks later, still no refund, so I called to inquire. The phone agent says they cancelled service when the equipment was received -- the date she quoted was 13 days after the date USPS tracking information shows -- but more importantly, she states that no refund is due because my mother received a promotional rate at sign-up, receiving two free months, and there is a $35 restock fee. So I guess the two free months are applied to the END of the year, rather than the beginning, which is screwy. I'm really annoyed, and am sincerely wishing I hadn't bothered to return the equipment. I'd have $18 more in my pocket, and would feel slightly less like we've been cheated. And my refund would be exactly the same amount -- $0.00. In fairness, I'll say that the response was adequate when my mother tested the equipment. Thankfully she never had need to use it in an emergency. But I'm still ticked off.

READ MORE

bestcompany logo

Tom K

April 17th, 2019

Found people very pleasant to talk to. All are very versed in their product. Would have rather had just one, call back number was not to person I talked to, representative.

READ MORE

bestcompany logo

Mp

April 16th, 2019 | San Diego, CA

Only had device few and now. Testing time to respond to call seems longer than I would feel comfortable with.

READ MORE

bestcompany logo

Connie Crawford

April 15th, 2019 | Caldwell, KS

Customer Servive and the products, value for the money

READ MORE

bestcompany logo

Cherie Wilson

April 15th, 2019

Great customer service, good price, easy to use

READ MORE

bestcompany logo

Carole and Richard Gaylord

April 15th, 2019

excellent response time. much better than Phillips Lifeline device

READ MORE

bestcompany logo

Bruce Sorensen

April 15th, 2019

The customer service is great. Luckily we have never had to use it, so I can not rate the emergency services. I took one star off for delivery. It took 10 days to teceive the equipment. Also the watch alarm is bulky.

READ MORE

bestcompany logo

Anthony Martin

April 15th, 2019

Customer Service is top notch. Response to alerts are prompt and very caring and professional.

READ MORE

bestcompany logo

Andrew and Jane Skurya

April 15th, 2019

While doing tests... people are very friendly.

READ MORE

bestcompany logo

Jorge Menocal

April 15th, 2019 | Miami, FL

NEED TO DEVELOP LESS HEAVY EQUIPMENT, IT IS TO BALKY

READ MORE

bestcompany logo

James Oblander

April 15th, 2019 | Toledo, OH

quick accurate response,Very pleasant person was very helpful in notifying 911 and others.

READ MORE

bestcompany logo

Jack Vogel

April 15th, 2019 | Portland, OR

difficulty with mobile device and lock box. Needed to send me a new lockbox

READ MORE

bestcompany logo

Hope

April 15th, 2019 | Converse, TX

Although I have not had a need to use it for emergency purposes, I am glad that I had a choice to make a primary family member as first responder before EMS showed up.

READ MORE

bestcompany logo

Helen Mastrorilli

April 15th, 2019

Their customer service is exceptional. All my questions are answered immediately.

READ MORE

bestcompany logo

gene

April 15th, 2019

Efficient, low cost reponsive to needs and answers questions quickly

READ MORE